Customer Service Representative

In House Customer Service Representative Specialist
LB Capital, LLC · Bristol, PA (On-site)

– Job Summary:

We are seeking a skilled and experienced Customer Service Representative (CSR) who is proficient in using ServiceTitan, a leading field service management software. As a CSR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.

Responsibilities:

• • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
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• • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
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• • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
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• • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan’s scheduling and dispatching features.
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• • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan’s mobile app.
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• • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
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• • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
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• • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
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• • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
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• • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.
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Requirements:

• • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
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• • Proficiency in using ServiceTitan or similar field service management software is essential.
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• • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
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• • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
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• • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
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• • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
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• • Familiarity with the field service industry and an understanding of service workflows is a plus.
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• • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

• • This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.